FREQUENTLY ASKED QUESTIONS


How long does it take for me to get an answer on my loan application?
It normally takes 24 to 48 hours.


Who contacts to let me know the outcome of my loan application?
The service provider will contact you with an outcome of the application. You can also call us at any time and we will help you.


If I am under det review or under administration, can I still apply?
We are unable to help you if you are under debt review or administration.


Do you do credit checks?
We don't do credit checks, howerver our loan providers may perform a credit check on you.


Why has SMARTLOANSA debited my account with R359?
We charge a fee of R359 once-off, as well as a recurring membership fee, which is debited directly from your bank account. The fee is for our 4 in 1 package, which offers the free loan finding service, credit report, legal assist and our exclusive Q-Assist program.


Can the service be cancelled?
Yes, the service can be cancelled within 7 days of application.